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Empower People. Protect Systems. Accelerate ROI.

Support That Makes Your Systems Stronger Every Month

Ensure your Zoho ecosystem stays healthy, scalable, and fully utilized with structured training and ongoing support designed for business owners, teams, and growing organizations.

Your systems are only as strong as the people using them.
Hithav’s training and support tiers give you the clarity, confidence, and continuous improvement needed to run your business smoothly today and as you grow.

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Support That Makes Your Systems Stronger Every Month

Tools Are Easy. Adoption Is Hard.

Most Zoho issues are not system problems they are people, process, and training gaps

Common challenges leaders face
Common challenges leaders face:

  • Teams not using Zoho consistently
  • Incorrect data entry that affects reporting
  • Departments reverting to spreadsheets 
  • Lack of admin confidence → no improvements 
  • Training only happens once then gets forgotten 
  • Workflows break after growth, changes, or turnover 
  • No governance or system oversight 
  • No single owner responsible for platform health
Reframe:

Support shouldn’t be reactive. It should be preventive and strategic.


We don’t just train teams. We build capability. We build confidence.

Role-based training

(sales, marketing, finance, HR, ops, support)

Admin Training

(super-users, governance owners)

Leadership Dashboards Coaching

SOPs, process docs & quick guides

Video walkthroughs for easy onboarding

Support desk & help-on-demand

Choose the support level that fits your growth stage

Support & Training Tiers

Support & Training Tiers

  • Silver
    Solopreneurs & small teams needing light governance
  • Gold
    Scaling organizations with growing automation needs
  • Platinum
    Enterprises with complex multi-department systems
What’s Included

Comparison Table Clean, Executive-Friendly

Feature
Silver
Gold
Platinum
Monthly System Health Check

Ticket-Based Support

Workflow Improvements

Minor

Medium

Major + redesign

Cross-App Integration

Role-Based Training

Admin Training

Automation Tuning

✔✔

✔✔

New User Onboarding

Dashboards

1 Basic

2 custom/quarter

Unlimited (within scope)

Roadmap Planning

Dedicated Advisor

Quarterly
Support Channels
Email

Email + Zoom

Email + Zoom + Priority

SLA
Standard
Improved
Fastest

Built for Every Role

Training designed to turn every team member into a high-confidence user

Training includes:

Sales teams

Sales teams

CRM usage, follow-ups, automation, reports

Marketing teams

Marketing teams

campaigns, journeys, audience management

Finance Team

Finance teams

Books, Inventory, Payroll workflows

HR Team

HR teams

People, onboarding, shifts, performance

Operations Teams

Operations teams

Projects, WorkDrive, Creator apps

Support Team

Support teams

Desk, SLAs, escalations, KB

Leaders & CXO's

Leaders & CXOs

dashboards, forecasting, reporting

Admin

Admins

configuration, security, data quality governance

Examples of what ongoing support handles for you

Examples of what ongoing support handles for you

Logins, user management, permissions
Data cleanup, duplication fixes
Workflow updates and small enhancements
Report/dashboard adjustments
Automation tune-ups
Custom fields, forms, views, and layouts
Team adoption issues
App-to-app syncing
Department onboarding
Ticket & SLA configuration tweaks
Zoho updates & new feature implementation
SOP updates & governance alignment
Speak with a Support Advisor

Systems don’t fail. Adoption does Consistency does. Governance does

With structured training & support, organizations achieve:
  • Higher user adoption 
  • Lower errors and rework 
  • Better data quality 
  • Faster workflows 
  • More accurate reporting 
  • Less dependence on individual employees 
  • Stronger cross-department alignment 
  • Higher ROI per Zoho license
Systems don’t fail. Adoption does Consistency does. Governance does

Ready to keep your Zoho ecosystem healthy and high-performing?

Choose a support tier that fits your growth stage - or speak with us to tailor one for your organization.

Checkout Support Strategy Call