Support That Builds
Trust Every Time
Build a connected support ecosystem on Zoho that reduces response time, improves agent productivity, and creates customer delight consistently.
Hithav helps organizations implement Zoho Desk, Zoho Assist, Zoho Lens, Zoho CRM and knowledge base systems that create visibility, accountability, and seamless customer experiences.
Zoho Desk
Zoho Assist
Zoho Lens AR
Zoho CRM
Zoho Analytics
Zoho Social
You Can't Delight Customers with Disconnected Tools
Most support issues aren’t about the customer they’re about the system
We build support systems that balance speed, accuracy, and empathy
Analytics and deep visibility dashboards for SLA performance, backlog trends, agent productivity, CSAT trends
Support is not a cost center. It’s a customer retention engine
Leader
Value They Gain
Why It Matters
CEO
Consistent customer experiences
Higher retention & brand trust
COO
Predictable support workflow
Fewer escalations & better delivery alignment
Customer Support Head
Real-time ticket insights
Faster decisions & coaching
CFO
Lower hidden labor costs
Better utilization & forecasting
Sales & CS Teams
Customer history visibility
Smoother renewals & upsells
“
”
A complete support ecosystem powered by Zoho
Zoho Desk
Multi-channel ticketing, SLA automation, agent productivity tools.
Zoho Assist
Remote support & unattended access (ideal for IT, hardware, services).
Zoho Lens AR
Augmented reality-assisted support for field and remote troubleshooting.
Zoho CRM Integration
Marketing, sales, and customer history directly connected to support.
Zoho Analytics
SLA reporting, CSAT trends, backlog analytics, agent performance.
Self-Service Portal + Knowledge Base
Empower customers to find answers faster.
Your customers shouldn’t have to chase support. Support should meet them
All channels flow into one place for consistent tracking and resolution.
Great support is predictable. Predictability comes from knowledge
We help you set up:
- Internal knowledge base for agents
- Customer-facing portal with FAQs
- Troubleshooting guides
- Product documentation
- Canned responses & templates
- AI-powered suggested solutions
Outcome: Faster, repeatable, high-quality resolutions.
Automate the work that slows your team down
Our automations typically include:
- Ticket assignment & routing
- SLA timers & escalations
- Status-based automations
- After-call work automations
- Approval chains
- Feedback collection workflows
- Customer updates & notifications
- On-call / shift-based ticket routing
Support becomes stronger when sales, ops, and finance are connected
We integrate support with:
- CRM: See full customer journey & context
- Projects: Create tasks for delivery teams
- Finance: Track billable support, renewals, warranty SLAs
- Inventory: Raise part requests and replacement workflows
- Operations: Incident - root cause - resolution workflows
- Creator Apps: For unique or specialized support flows
Faster, cleaner, more accountable support cycles.
Support System tailored for your industry
We deliver accelerators for:
- SaaS & IT Services
- Manufacturing (RMA + warranty support workflows)
- Real Estate / Construction (handover support, snag lists)
- Retail (order support, return processes)
- Healthcare (patient & facility support requests)
- Financial services (ticket categories with compliance alignment)
- Education (student, parent, campus support workflows)
Using Freshdesk, Zendesk, or manual inbox tracking today?
We can migrations:
- Ticket data (where supported)
- Categories, departments, and workflows
- Knowledge base articles
- Templates & canned responses
- Automation rules (rebuilt for Zoho Desk)
- SLAs & escalation chains
- Portal configurations
Support systems need continuous optimization - we help you maintain excellence
Support Tiers
Ready to build a support system that customers trust and teams enjoy using?
Let’s assess your support operations and design an ecosystem that delivers reliability, speed, and customer delight.
