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Hithav Partners

Frequently Asked Questions (FAQ)

Clear answers. Confident decisions.

Everything you need to know before starting your Zoho transformation.

General FAQs

1. What exactly does Hithav do?

We help organizations implement, optimize, and scale Zoho CRM, Zoho Finance, Zoho People, Projects, Desk, Creator apps, and AI automation.

We design systems that improve efficiency, visibility, and growth across your business.

2. Do you only work with Zoho?

Yes — we specialize exclusively in the Zoho ecosystem, including:
CRM, Finance Suite, HR, Projects, Desk, Marketing, Creator, Work Drive, and AI (Zia).
This focus ensures accuracy, speed, and deep expertise.

3. What industries do you work with?

We serve cross-sector clients including:

     Manufacturing

     Construction & Real Estate

     Finance & Professional Services

     Education

     Healthcare

     Retail & Distribution

     IT & Consulting

     Logistics & Field Services

     Hospitality

     And many more

Our Industry Accelerators reduce timelines by 30–50%.

4. Do you work with small businesses or only mid-sized companies?

We work with:

     Solo founders

     Small teams

     Growing SMBs

     Mid-market companies

     Multi-location or multi-entity organizations

Our pricing and plans scale with your needs.

Implementation & Project FAQs

5. How long does a Zoho implementation usually take?

It depends on scope:

     CRM alone: 2–4 weeks

     CRM + Finance + Projects: 6–10 weeks

     Full Zoho One: 8–16+ weeks

     Enterprise systems: Scope-based

We operate on predictable phases: Discovery → Build → Integrate → Train → Go-Live.

6. What does your implementation include?

Every project includes:
✔ Discovery workshops
✔ End-to-end workflows
✔ Customization & automation
✔ Cross-app integrations
✔ Dashboards for leadership
✔ Training for teams
✔ Post-go-live optimization

No surprises. No hidden steps.

7. Do you provide data migration?

Yes — we migrate CRM, finance, HR, projects, support, and operational data from:

    • Excel
    •  Google Sheets
    •  HubSpot
    •  Salesforce
    •  Tally / QuickBooks
    •  Legacy systems
      Migration is scope-based to ensure accuracy.
8. Can you clean or fix my existing Zoho setup?

Absolutely.
Many clients come to us with Zoho already implemented but:

    •  Not aligned with real workflows
    •  Overly customized
    •  Poorly integrated
    •  Hard for teams to use
    •  Producing inaccurate reports

We offer cleanup, optimization, and re-architecture services.

Pricing & Engagement FAQs

9. How does pricing work?

We offer:

    •  Monthly plans (Starter, Growth, Scale, Enterprise)
    •  One-time implementation packages
    •  Support-only plans (Lite, Pro, Max)
    •  Custom enterprise quotes
Clear scope. Predictable investment.
10. Are there any hidden fees?

No.
Your proposal includes:

  •  Scope  
  • Timeline  
  • Deliverables  
  • Pricing  
  • Change request process
Everything is transparent and documented.
11. Do you require long-term contracts?

No.
Monthly plans are flexible, and implementation projects are milestone-based.
We believe trust should be earned not locked behind contracts.

12. Do you offer support after implementation?

Yes.
We offer support tiers:

  • Silver → Essentials  
  • Gold → Optimization  
  • Platinum → Dedicated advisor

Support includes enhancements, training refreshers, troubleshooting, and ongoing improvements.

AI & Automation FAQs

13. What kind of AI solutions do you build?

We build AI-powered:

  • Predictive lead scoring  
  • Forecasting dashboards  
  • Workflow automations  
  • Smart alerts  
  • Sentiment analysis  
  • Bots (WhatsApp, web, CRM)  
  • Creator-based intelligent apps  
  • AI-assisted reporting  
  • Document & form intelligence

All within the Zoho ecosystem.

14. Do I need a lot of data for AI to work?

Not always.
Some AI features (like Zia suggestions or automation rules) work with minimal data.
Predictive insights improve with volume — but we guide you on readiness.
15. Can AI replace staff?

No and we do not position it that way.
AI replaces repetitive tasks so your teams can focus on higher-value work.

Training, Adoption & Support FAQs

16. Do you train our staff?

Yes, role-based training for:

  • Sales  
  • Finance  
  • HR  
  • Projects  
  • Support  
  • Marketing  
  • Admins  
  • Leadership

We also provide SOPs, guides, and video walkthroughs.

17. Do you offer admin/super-user training?

Yes  essential for governance.
We train your internal owner(s) to manage, update, and maintain your Zoho ecosystem.
18. What if my team doesn’t adopt the system?

We specialize in human-centered adoption:

  • Simplified workflows  
  • Clear naming conventions  
  • Easy UI layouts  
  • Training sessions  
  • Adoption monitoring  
  • Usage dashboards

Our systems are designed to be simple, intuitive, and friction-free.

Technical & Integration FAQs

19. Can Zoho integrate with other tools?

Yes we integrate Zoho with:

  • ERPs
  •  Accounting tools
  •  Telephony
  •  Payment gateways
  •  WhatsApp
  •  E-commerce systems
  •  Logistics tools
  •  APIs & custom apps

If it has an API, we can connect it.

20. Can you build custom apps?

Yes on Zoho Creator, including:

  •  Operations apps
  •  Approval engines
  •  Vendor portals
  •  Partner portals
  •  Inventory workflows
  •  Field service apps
  •  Multi-step automations

21. How secure is Zoho?

Zoho provides enterprise-grade security including:

  • SOC 2  
  • GDPR  
  • Data encryption  
  • SSO  
  • Role-based access  
  • Audit logs

We configure permissions & governance to match your requirements.

Engagement & Process FAQs

22. How do we get started?

Simple:

  1. Book a strategy call

  2. We understand your goals

  3. We propose a plan

  4. We begin with discovery

  5. Implementation starts

23. What is the first step you recommend?

A 30–45 minute strategy call followed by a system & processes assessment.
This ensures we understand your business before we propose solutions.
24. What do you need from us during implementation?

Typically:

    •  Access to systems
    •  Process owners for each department
    •  Weekly check-ins (15–30 mins)
    •  Data files (if migration needed)

We do the heavy lifting.
25. Do you work remotely or onsite?

Mostly remote (global model), with onsite options for select locations (USA + India).

We’re Here to Make Your Decision Easier.

Below are answers to the questions business owners, CXOs, and teams ask us the most.
If you don’t find what you’re looking for, reach out — we respond within 24 hours.

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